Returns Center

How it Works

Select the items you weren't in love with

Get a refund estimate

Send it off when you feel like it

You may be wondering

Is it easy to return items?

  • Yes! Just enter your email used to place the order and follow the instructions to print out your shipping label.  Please note we deduct $5 for the cost of the return shipping label from your total return. For international returns please email care@matethelabel.com with your order number for instructions. 

How soon will I get my refund?

  • Returns are processed within 5-7 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. Depending on your bank it can take 4-6 business days for the refund to appear in your account. Please contact your bank if your refund does not appear after it has been processed by MATE. 

What items are returnable?

  • Unworn and unwashed items, with tags attached that were purchased in the last 60 days are eligible for return. Any sale items that are marked final sale, as well as apothecary and one of a kind items are final sale. 

Can I exchange my item?

  • Yes, you can exchange items for a different size when you start your return. Once you complete the exchange, a new order will automatically be placed for you. If you would like to exchange for a different color or style, please complete a return and use the Instant Credit provided to purchase a new item.  Please use the return label provided so we are able to guarantee we received your exchange.

Can I return final sale items?

  • All items marked final sale may not be returned or exchanged. This includes apothecary and one of a kind items. 
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