Returns Center

How it Works

Select the items you weren't in love with

Get a refund confirmation

Send it off with your prepaid USPS label

You may be wondering

Is it easy to return items?

  • Yes! Just enter your email used to place the order and follow the instructions to print out your prepaid return shipping label. You also have the option to enter your order number (Customer PO) on the packing slip . If you received the order as a gift please select "Receive a Gift. Click here."  Please note we deduct $5 for the cost of the return shipping label from your total return. For international returns please email care@matethelabel.com with your order number for instructions. 

How soon will I get my refund?

  • Returns are processed within 7-10 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. Depending on your bank it can take 4-6 business days for the refund to appear in your account. Please contact your bank if your refund does not appear after it has been processed by MATE. You will receive a confirmation email once your refund has been processed. 

What items are returnable?

  • Unworn and unwashed items, with tags attached that were purchased in the last 45 days are eligible for return. Please note, your order has to be fulfilled and delivered in order to begin the return or exchange process in our system. It will show 'Final Sale' if your order is still in transit. Any sale items that are marked final sale, as well as face masks and one of a kind items are final sale. Route Shipping Insurance is Final Sale. 

Can I exchange my item?

  • Yes! You can do an even exchange for a different size of the same item and color when you start your return and follow the steps in the returns portal. Once you complete the exchange, a new order will automatically be placed for you. If you would like to exchange for a different color or style, please complete a return and use the Instant Credit code provided to purchase a new item, this acts as store credit for your desired new item!  Please use the return label provided on our returns portal so we are able to guarantee our warehouse received your return back. 

What is an "Instant Credit" and how do I use it?

  • Once you complete the returns steps online, you will be issued a temporary Instant Refund Credit. The Instant Refund will be equal to the value of your return and gives you the flexibility to place a new order right away. If you did not use any of your Instant Credit you will receive a full refund to the original payment method as soon as your return is processed. 
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