Returns Center

How it Works

Select the items you weren't in love with

Get a refund estimate

Send it off when you feel like it

You may be wondering

Is it easy to return items?

  • Yes. Just enter your email and follow the instructions to print out your shipping label. For international returns please email care@matethelabel.com with your order number for instructions.

How soon will I get my refund?

  • Returns are processed within 3-5 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return. Depending on your bank it takes 5-10 business days for the refund to appear in your account.

What items are returnable?

  • Full priced unworn and unwashed items that were purchased in the last 21 days are eligible for return. Sale, vintage, apothecary, and one of a kind items final sale. Items purchased with a discount code or marked down 30% or more is final sale.

Can I exchange my item?

  • We do not currently offer exchanges. Please return your item and purchase another from our website. 

Can I return Final Sale items?

  • Sale, vintage, jewelry, apothecary, and one of a kind items are final sale. Final sale items cannot be returned or exchanged.
Powered by Returnly